New Year Surprise, Telenor is Closing Down All Service Centers in Pakistan

Pakistan’s second largest mobile services provider, Telenor has decided to close down all of its Sales and Services centers in the country, reported Tribune.

Owned by the Norwegian Group, Telenor Pakistan currently has 17 company-owned Sales and Services centers – where more than 200 employees are working, since it entered the Pakistan market in 2004.

The company said that soon it will serve customers through 289 technologically advanced franchises across the country and the 17 service center will be divested.

With the changing dynamics of industry, customer demands and technology, it is now possible to serve customers in a better, faster and more efficient way through various other means.

Staff will get VSS Package:

However, the Sales and Services Centers staff will get a voluntary severance scheme (VSS). Under the VSS, Telenor Pakistan is offering a payout of up to seven gross salaries, including payment in lieu of notice period.

Other benefits that include medical allowances, in addition to annual bonus (2.25 salaries) and gratuity for eligible employees under the company policy.

As per the latest stats from Pakistan Telecommunication Authority, Telenor has a customer base of 38.47 million in Pakistan. From now on wards the 289 franchises across the country would be the direct point of contact for all these customers.