A Supreme Court lawyer from Lahore has filed a Rs 2.5 million (2,520,000 to be exact) lawsuit against Careem by blaming the company for his monetary loss, waste of time and damage to reputation.
Just in case you don’t know, Careem is a mobile application based taxi service launched in Pakistan last year. It started from Lahore and now services have been extended to Karachi and Islamabad.
The Lawyer, Mian Kashif has filed a petition in the Lahore District Consumer court, that he booked a ride via Careem’s smartphone app, however the “Captain” never reached to him moreover, when he tried to lodge his complaint at the helpline, the operator canceled his ride without his due permission.
The complainant said that in several instances Careem’s captains failed to pick him from the promised locations on May 16th, August 15th, August 23rd and September 19th. Due to the poor service of Careem he missed important meetings, damaging his reputation and loss in monetary terms.
He also blamed Careem for charging him cancellation fee for the ride, even though he never asked the helpline operator to terminate his ride. He served a legal notice to Careem seeking payment of the damages incurred due to the bad services provided. The notice was never answered by the respondent company or their legal counsel.
After which the complainant moved to the local court via his legal counsels under the Consumer Protection Act.
Careem Must Improve Their System:
It merits mentioning here that in several reported cases, it is the fault of Careem captains that they don’t reach at the promised location and the customer has to bear the burden by paying the cancellation fee, since you can’t wait for eternity.
There must a system to report such incidents with in the application so the driver may be penalized and not the customer. It will also save the hassle to call the helpline and explain your case to the company representative that may or may not understand your point of view.