Telenor Pakistan Gets World Communication Award for Best Customer Service

Telenor Pakistan has bagged the prestigious WCA (World Communication Award) Award for Best Customer Service at the largest awards ceremony in global telecoms.


Telenor Pakistan demonstrated an impressive growth in terms of customer services infrastructure as well as the team’s customer-handling proficiency.

Statistics exhibited an exponential increase in helpline connectivity and decrease in waiting time, resulting in a downward spiral in numbers of affected customers from 42,000 to 5,500 in the year 2015.

The radical enhancement in customer services successfully garnered satisfied and loyal customers, augmenting Telenor Pakistan’s credibility and market standing, befitting it to lift the Best Customer Service Award 2016. The award was received by Adnan Hassan, Director Customer Care, Telenor Pakistan.

Launched in 1999, the World Communication Awards (WCA) have shown themselves to be the undisputed blue chip mark of success in the global telecom industry .

Recognised as the most prestigious awards ceremony in the industry , the WCA are synonymous with innovation, merit and outstanding performance in the telecoms field. It doesn’t matter whether you’re a large or small company, the awards are awarded to those who have shown the highest level of quality and innovation throughout the year .