New Year Surprise, Telenor is Closing Down All Service Centers in Pakistan

Pakistan’s second largest mobile services provider, Telenor has decided to close down all of its Sales and Services centers in the country, reported Tribune.

Owned by the Norwegian Group, Telenor Pakistan currently has 17 company-owned Sales and Services centers – where more than 200 employees are working, since it entered the Pakistan market in 2004.

The company said that soon it will serve customers through 289 technologically advanced franchises across the country and the 17 service center will be divested.

With the changing dynamics of industry, customer demands and technology, it is now possible to serve customers in a better, faster and more efficient way through various other means.

Staff will get VSS Package:

However, the Sales and Services Centers staff will get a voluntary severance scheme (VSS). Under the VSS, Telenor Pakistan is offering a payout of up to seven gross salaries, including payment in lieu of notice period.

Other benefits that include medical allowances, in addition to annual bonus (2.25 salaries) and gratuity for eligible employees under the company policy.

As per the latest stats from Pakistan Telecommunication Authority, Telenor has a customer base of 38.47 million in Pakistan. From now on wards the 289 franchises across the country would be the direct point of contact for all these customers.

Don't Miss These

Telenor’s Digital Lifestyle App WowBox Reaches 10 Million Users Telenor's digital lifestyle App ‘WowBox’ from world’s leading cellular & digital services provider, Telenor, has reached a whopping 10M subscripti...
PTCL & Telenor Signs Fiber Leasing Agreement for Second Consecuti... PTCL & Telenor Pakistan for the second consecutive year have entered into a fiber backhaul and infrastructure sharing agreement, under which PTCL ...
Telenor Pakistan Gets Awarded for Excellence in Telecommunication Telenor Pakistan has been awarded the ‘Excellence in Telecommunication’ award at the RCCI ICT Award 2017 by the Rawalpindi Chamber of Commerce and Ind...