With a commitment to enhancing the patient experience, the Aga Khan University Hospital (AKUH) in Pakistan has launched its official WhatsApp channel. This innovative platform will allow patients to access a variety of hospital services quickly and conveniently.
By harnessing technology to improve communication, AKUH continues to demonstrate its dedication to excellent customer service. This initiative also underscores the hospital’s ongoing effort to ensure that the patient’s journey and their family’s experience is as seamless as possible.
Official Launch
The unveiling of this service took place at the Aga Khan University Hospital Contact Centre on Wednesday, 12 July 2023. Dr. Farhat Abbas, the Interim CEO of AKUH Health Services in Pakistan, expressed his delight at this initiative, noting its potential to transform how patients interact with hospital services.
Dr. Abbas emphasized the importance of accessibility, one of AKUH’s core principles, alongside Quality, Relevance, and Impact. With this WhatsApp channel, AKUH is ushering in a new era of convenience and accessibility. He also pointed out that AKUH’s presence across over 130 cities in Pakistan, reflects their commitment to geographical accessibility.
Along with providing geographical accessibility, Dr. Abbas highlighted the institution’s commitment to financial accessibility with its extensive patient welfare programme. In the last year alone, this programme has provided financial aid amounting to Rs. 433 crores to more than 1.1 million individuals, further solidifying AKUH’s pledge to make healthcare services accessible to all, regardless of their ability to pay.
Features of the WhatsApp Service
The AKUH WhatsApp service offers a range of convenient features. These include booking appointments, accessing appointment details and medical reports, asking questions, staying up-to-date on health packages and disease information, locating facilities, and scheduling Home Health Services. Importantly, it allows patients to manage their healthcare needs from anywhere, at any time.
Additionally, this platform will provide patients with personalized attention, fostering a smoother one-on-one experience. Its user-friendly interface ensures that patients, regardless of their familiarity with WhatsApp, can navigate AKUH’s services seamlessly.
An intriguing feature of the AKUH WhatsApp service is its integration with GPT AI, a powerful tool that generates human-like responses in conversation. While this technology has limitations, it can answer patients’ questions intelligently, making it easier for them to understand their disease and treatment.
Finally, AKUH recognizes the importance of privacy and security. The WhatsApp service benefits from WhatsApp’s encryption system, ensuring patients can share their personal medical information with utmost confidence and security.
To experience the convenience and enhanced care offered by the AKUH WhatsApp channel, patients can contact on WhatsApp at +92-21-111-911-911.
